Before you register at Pointsbet, take five minutes to read this guide — it could save you time and money.
What You Need First
- A valid email address and a phone number for account verification.
- Government-issued ID (passport, driver’s license) to confirm your identity during the KYC process.
- A payment method: credit/debit card, e-wallet (PayPal, Skrill, Neteller), or bank transfer.
- Proof of address (utility bill or bank statement dated within the last three months).
- Access to a stable internet connection – mobile or desktop.
- Be at least 18 years old (or the legal gambling age in your jurisdiction).
Registration
- Navigate to the sign-up page and click ‘Join’ or ‘Register’.
- Enter your personal details: full name, date of birth, email, and phone number.
- Create a strong password and enable two-factor authentication (2FA) if available.
- Agree to the terms and conditions. Read them carefully – note bonus wagering requirements.
- Submit the form and check your email for a verification link. Click it to activate your account.
- Complete the KYC process by uploading your ID and proof of address. This may be required before your first withdrawal.
Calculating Your Bonus
Welcome bonuses often match your first deposit up to a certain amount, but you must wager the bonus plus deposit a number of times before withdrawing. For example, a 100% match bonus up to $200 with a 10x wagering requirement on (deposit + bonus):
- Deposit: $100
- Bonus received: $100
- Total to wager: ($100 + $100) × 10 = $2,000
- If you bet on odds of 2.0 (even money) each time, you need to place bets totaling $2,000 in stake. Assuming a 50% win rate, your expected loss is $2,000 × (house edge). If the house edge is 5%, you lose $100 on average, potentially wiping out the bonus. Only proceed if you understand the math.
Always check the wagering contribution of different bet types – single bets may count 100%, while combination bets may count less.
Money In, Money Out
| Payment Method | Deposit Time | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | Instant | 2–5 banking days | None (deposit), withdrawal may have bank fees |
| PayPal | Instant | Up to 24 hours | None |
| Skrill/Neteller | Instant | Up to 24 hours | None (deposit), withdrawal may have small fee |
| Bank Transfer | 1–3 days | 3–7 days | Possible intermediary fees |
Deposits are usually instant except bank transfers. Withdrawals are processed after KYC verification. Note that some e-wallets have withdrawal limits (e.g., $10,000 per week).
Security Overview
The platform uses SSL encryption to protect your data. Two-factor authentication is strongly recommended to secure your account. The site holds a license from a reputable jurisdiction (e.g., Malta Gaming Authority or UK Gambling Commission), which ensures fairness and player protection. Always keep your login credentials private and avoid using public Wi-Fi when betting.
Common Problems & Fixes
- Forgotten password: Click ‘Forgot Password’ on the login page. Enter your email and follow the reset link. If you don’t receive the email, check spam folder and whitelist the domain.
- KYC documents rejected: Ensure documents are clear, in color, and not expired. Your name on the document must match your account. Re-upload after correcting any issues.
- Withdrawal pending too long: Verify that all wagering requirements are met. Contact support if status stays ‘pending’ beyond the stated timeframe.
- Unable to place a bet: Check that you have sufficient balance and that the event hasn’t started. Also ensure your account is not restricted (e.g., due to self-exclusion or location).
- Location error: If you’re in a restricted region, the site will block access. Use a VPN only if allowed – many operators prohibit it and may close your account.
Worth Knowing
Responsible gambling tools help you stay in control. You can set deposit limits (daily, weekly, or monthly), session time reminders, and self-exclusion periods. These options are usually found under ‘Responsible Gambling’ in your account settings. If you ever feel your gambling is problematic, use these tools or seek help from organizations like GamCare or Gamblers Anonymous.
Need to Know
How do I reset my password?
Click the ‘Forgot Password’ link on the login page. Enter your registered email, and a password reset link will be sent. Follow the instructions to set a new password.
What payment methods can I use for deposits?
You can use Visa, Mastercard, PayPal, Skrill, Neteller, and bank transfers. Some methods may not be available in your country.
Are there any fees for withdrawals?
Withdrawals to bank accounts may incur a small fee from your bank. E-wallet withdrawals are usually free, but check the terms.
How long does KYC verification take?
Typically up to 48 hours after submitting documents. During peak times it may take longer.
Can I bet on mobile?
Yes, the site is optimized for mobile browsers. You can also add a shortcut to your home screen for faster access – a progressive web app (PWA).
What is the wagering requirement for bonuses?
It varies. Common is 10x on deposit plus bonus. Always check the bonus terms before claiming.
Is my data secure?
Yes, the site uses SSL encryption and adheres to strict data protection regulations.
How do I self-exclude?
Go to ‘Responsible Gambling’ in your account settings. You can choose a self-exclusion period from days to years. Once set, it cannot be reversed early.
Now that you know the essentials,
start exploring the platform responsibly. Good luck and have fun!